Privacy Policy – M-R Tours

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

When you fill out a form, register interest, make a booking, or contact us through:

• Website forms
• Meta (Facebook/Instagram) lead forms
• WhatsApp messages
• Email
• Phone calls
• Booking forms

We may collect:

• Full name
• Phone number
• WhatsApp number
• Email address
• Passport details
• Date of birth
• Address
• Emergency contact information
• Room type preferences
• Package selection (Hajj, Umrah, etc.)
• Payment and billing details
• Special requests or dietary needs

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data
• Location (approximate, based on IP)

c. Information from Third Parties

We may receive information through:

• Facebook/Instagram Ads Manager
• WhatsApp Business Platform
• Payment processors (Stripe, banks, remittance services)
• Airline partners and booking agents
• Travel insurance providers
• Analytics tools (e.g., Google Analytics)

2. How We Use Your Information

We use your data for the following purposes:

a. To Provide Travel Services

• Process bookings for Hajj, Umrah, and tours
• Arrange flights, hotels, visas, transportation, and meals
• Prepare group lists and room allocations
• Contact you for schedule updates
• Send booking confirmations and itineraries

b. For Communication

• Respond to inquiries
• Contact you via WhatsApp, SMS, phone, or email
• Send travel updates, reminders, and instructions
• Notify you of payment schedules

c. For Marketing (With Consent)

• Send promotional offers
• Share new package announcements
• Run retargeting ads on Facebook/Instagram
• Add you to WhatsApp broadcast lists (optional)

d. For Legal & Compliance

• Identity verification
• Processing visa applications
• Meeting airline, hotel, and Hajj ministry requirements
• Fraud prevention
• Financial reporting

3. Legal Basis for Processing (GDPR)

For customers in the UK or EU, we process your data under:

• Contractual obligation (to fulfil your travel booking)
• Legitimate interest (customer service, internal reporting)
• Consent (marketing, lead forms)
• Legal requirement (visa or government processes)

4. How We Store & Protect Your Data

We take strong measures to protect your information:

• Encrypted storage for sensitive data
• Secure servers and firewalls
• Restricted staff access
• Encrypted WhatsApp communication
• Two-factor authentication for systems
• Regular security reviews

We never sell your data to third parties.

5. Sharing Your Information

We only share data when necessary and only with trusted partners:

• Airlines (for ticketing)
• Hotels in Makkah, Madina, and Azizia
• Transport providers
• Hajj Ministry or local agents in Saudi Arabia
• Payment processors
• Insurance companies

Partners only receive the information required to deliver their service.

We do not sell, rent, or trade your personal information.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve website performance
• Track analytics
• Optimise ads via Facebook Pixel & Google Analytics

You may disable cookies in your browser settings at any time.

7. Your Rights (UK & EU GDPR)

You have the right to:

• Access your personal data
• Request correction of data
• Request deletion ("right to be forgotten")
• Restrict processing
• Opt-out of marketing
• Request a copy of your data
• Withdraw consent anytime

To exercise these rights, email:

📧 [email protected]

8. Data Retention

We keep your information only as long as needed:

• Lead form inquiries: 12 months
• Booking information: Up to 7 years (legal requirement)
• Passport/visa documents: Deleted after travel completion
• Marketing data: Until you unsubscribe

9. WhatsApp & Messaging Consent

By submitting your phone number, you consent to receiving:

• WhatsApp messages
• Travel instructions
• Booking updates
• Customer support messages
• Marketing (optional)

You can reply STOP anytime to unsubscribe.

10. Children's Privacy

We do not knowingly collect information from children under 16 unless provided by parents/guardians for Hajj/Umrah bookings.

11. International Transfers

Your data may be processed in:

• United Kingdom
• Saudi Arabia
• Any country required for airline/hotel coordination

All transfers comply with GDPR and local regulations.

12. Changes to This Privacy Policy

We may update this policy periodically.

Revisions will be posted with the updated date at the top.

13. Contact Us

If you have questions or requests about this Privacy Policy, contact us: